Refund and Returns Policy

Overview

we take the utmost care to ensure that all of our orders are properly inspected, packed, and sealed to prevent any issues. In the rare event that you receive a damaged, defective, or incorrect item, please report it to us through our official support channels (Email: support@mrbundles.net or via our direct social media channels) within 7 days of receiving your delivery.

Please note: Exchanges or refunds cannot be processed without prior notification and approval through these channels.

Exchange Windows & Eligibility

In compliance with the Consumer Act of the Philippines (R.A. 7394), we do not enforce a blanket “No Return, No Exchange” policy for items with factory defects, damage, or fulfillment errors.

Your window to request an exchange depends entirely on the specific item category purchased:

Perishable Items & Fresh Goods (e.g., Food items, snacks, bundles with fresh items):
- Window: Must be reported within 24 hours of delivery.
- Condition: Items must be stored appropriately (refrigerated/frozen if required) while awaiting your exchange pick-up.
Non-Perishable Groceries & Household Goods (e.g., Cleaning supplies, laundry detergents, packaged items):
- Window: Eligible for exchange within 7 calendar days of delivery.
- Condition: Must be completely unopened, untampered, and retained in original packaging with all seals fully intact.

Exchanges

Exchanges are strictly permitted under the following scenarios:

Damaged or Spoliated Goods: Items that arrived broken, leaked, or spoiled prior to your receipt.
Incorrect Items: The delivered items do not match your online order confirmation.
Expired Products: Items delivered past their expiration or “Best Before” dates.

Change of Mind Policy: We do not accept returns, refunds, or exchanges due to a sudden change of mind once an order has been successfully dispatched or delivered.

Exchange Procedure

Document the Issue: Take clear, high-resolution photographs or a quick video showing the defect, damage, or incorrect items.
Submit a Request: Contact our support team within your category’s designated time window
Information Needed: Order number, date of delivery, clear photos/videos of the issue, and the exact names of the items you need replaced.

Fulfillment of Replacement

Identical Swap: We will send an exact replacement item at no additional shipping fee to you.
Out-of-Stock Alternative: If the item is no longer available, we will offer you an alternative item of equal value or provide store credit.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.